Política de reembolso
Refund & Return Policy
Refund Policy
At INNOVIQ HOUSE, customer satisfaction is important to us. If you experience any issue with your order, our support team will be happy to assist you.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or incorrect, please contact us within the first 7 days after delivery and include clear photos or videos showing the issue.
Depending on the situation, we may offer:
• product replacement,
• partial refund,
• store credit,
• or full refund.
Claims submitted without valid proof may not qualify for a refund or replacement.
Delivery & Missing Packages
If your order does not arrive or is lost during shipping, please contact us and we will work with the shipping carrier and supplier to investigate and resolve the issue.
Order Cancellations
Orders can only be canceled within the first 12 hours after purchase. Once processing or shipping has started, cancellation cannot be guaranteed.
Physical Returns
Due to the nature of our products and international fulfillment system, physical returns are generally not required.
Return & Claim Time Limit
Customers must report any issue related to their order within 14 days after the product has been delivered.
After this period, we may no longer be able to offer refunds, replacements, or support related to the order.
Shipping Times
Shipping times shown are estimates and may vary due to external factors such as customs, weather conditions, high demand, or carrier delays.
Contact
For any issue related to your order, please contact us at: